Sunday, January 27, 2008

Sprint / Sybase Issues with New ChaCha Text Answers Service

Since Friday evening sometime (probably about 5PM ET) Sybase and Sprint have managed to somehow "break" the flow of questions sent to ChaCha (242242) and answers returned to Sprint handsets. Our network ops team at ChaCha have been working through the weekend with Sybase in an attempt to resolve these issues. One of the more perplexing facts is that the service does occasionally work on Sprint but more often than not it fails.

We have a longer term strategy that will put us in more direct control of these situations but right now we are left to the devices of Sybase who is proving to provide lackluster service at best.

Incredible that Sybase, who is the biggest aggregator of text traffic, is this inept with respect to customer support and basic implementations of what is supposed to be their core competency. I don't generally speak out about partners in this manner but at this point the truth needs to be told.

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