Thursday, January 24, 2008

242242 ChaCha Text Answers Soar while Sybase Stumbles

ChaCha's text answers trend continued today with another record-breaking day of volume. We continue to optimize systems and processes daily to provide an continuously improving mobile answers product.

Last night, Sybase, the company that aggregates our messages and routes them through the carriers, made what was believed to be a "simple" migration of routing for Sprint, Nextel, and Boost mobile. This occurred late-night and has caused a disconnect somewhere in the communication chain within Sybase's routing process. The net result is that anyone on these carriers are unable to receive answers. It's really incredulous given that Sybase is the largest provider of this type of routing services. We are working with their team diligently to get this issue resolved.

I will post an update as soon as the status of this routing issue changes so all users are able to again access ChaCha's text answers service.

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